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Quality Control Management

100 methods for total quality management by Gopal K Kanji

By Gopal K Kanji

From strength box research to `zero defects', from `brainstorming' to the Deming Wheel, this quantity meets the necessity for a quick, available connection with the a hundred most often followed tools for imposing overall caliber management.

Central to the ebook is a wide interpretation of TQM - the equipment addressed are correct to all these drawn to utilizing particular instruments, qualitative and quantitative, to aid problem-solving, research and evaluate within the administration technique. After an advent in brief outlining the fundamental ideas of TQM, the majority of the publication then offers transparent, concise outlines of the a hundred tools. It describes their objective, software - `how to exploit' - and advantages, with examples. A category o

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A new stamping plant was built next to GM's old plant, so that various stamping could be produced in small batches when needed. These components had previously been made at other GM factories, which meant that car assembly was dependent on large amounts of components being sent by train from other factories. The adoption of Toyota's production system (JIT) in GM's factory also meant that these two systems were inseparable, and productivity and quality at this old factory were acceptable. Table 1 Benefits of J1T Company A B C 0 Reduced inventory (% ) Reduced lead times ( % ) Reduced re-work (% ) Reduced space (% ) 94 82 75 94 95 95 92 70 50 51 372 75 40 70 58 40 Copyrighted Material MANAG E M E NT M ETHODS Method 1 7 51 Kaizen Purpose A Japanese term meaning 'change for the better' , the concept implies a continuous improvement in all company functions at all levels.

The company develops a set of measures that it wishes to use. These measures could be: • • • • speed of initial response understanding of brief speed of reply to brief quality of response The mystery shopping is then done in several simple steps: Copyrighted Material MANAG E M E NT M ETHODS 1 2 3 4 5 53 The company, using an outside agent, builds up a typical brief from a client. The company decides which competitors to include in the study. The outside agent approaches both the company and the competitors and, presenting it as though it were a real brief, asks for the same response from each.

In Japan , kaizen activities are in addition to maintenance of the process and they can therefore improve the quality of service and products with limited investment. References J . J . Dahlgaard, G . K . Kanji , K . Kristensen ( 1 990) 'A comparative study of quality control methods and principles in Japan, Korea and Denmark', Total Quality Management, I : 1 1 5-32. M. Imai ( 1 986) Kaizen: The Key to Japan's Competitive Success. New York: Random House. Copyrighted Material 52 1 00 M ETHODS FO R TOTAL QUALITY M A N AG E M E NT Method 1 8 Mystery shoppin g Purpose A technique involving looking at your business from the outside and measuring the efficiency of your own key processes from the customer's viewpoint .

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