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Quality Control Management

Achieving 100% Compliance of Policies and Procedures by Stephen Page, MBA, PMP, CSQE

By Stephen Page, MBA, PMP, CSQE

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Sample text

If Yes, go to the ACT (Report & Improve) phase If No, return to the PLAN (Analyze & Research) phase Report & Improve 24 Conduct cost benefit analyses and prepare findings in a report. ACT 25 Use Feedback to Improve and to Replan Submit reports to management and obtain approvals for incorporation of changes. 26 Adopt a solution, implement changes to business processes, policies, or procedures, and execute communication and training strategies. 27 Plan ongoing monitoring of the published policies and procedures and continue to look for incremental improvements.

The PPIC can be used to turn a solution into a policy or procedure. The PDCA Cycle was selected as the underlying framework for the PPIC because the phases are similar in content and goals. The primary difference is the resulting application of the cycle. The PDCA Cycle is used in team problem-solving sessions and thePPIC can be applied to any business process, policy, and procedure regardless of size or complexity. Both the PDCA Cycle and the PPIC start fiom some kind of problem, issue, or concern.

TABLE 1-1: Phase Comparison ofPDCA and PPIC PHASE PPlC PDCA CYCLE 1 PLAN Analyze and Research 2 DO Publish and Communicate 3 CHECK Check and Audit 4 ACT Report and Improve Writing effective policies and procedures requires solid problem-solving skills. Problems are turned into solutions; solutions are transformed into policies and procedures; policies and procedures are published, communicated, trained, measured, and improved, and the process begins again, hence the cycle. The comparison of the two cycles becomes clear when you review the details of each cycle in Table 1-2.

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