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Quality Control Management

Do It Right the Second Time, Second Edition: Benchmarking by Peter Merrill

By Peter Merrill

Failure of a top quality initiative, both partially or in entire, can take place to any association. What differentiates winning firms is they examine from their disasters and do it correct the second one time. writer Peter Merrill takes you sequentially in the course of the actions required to guide an enduring switch, from imaginative and prescient to ultimate cognizance. extra importantly, he stresses the stability among procedure development and other people development. through the publication are checklists, tables, questionnaires, and different necessary instruments to help your caliber implementation. furthermore, Merrill provides examples displaying you what went mistaken with different corporations and the winning process corrections they made. Merrill captures some of the advancements of the intervening years because the first version of this ebook, quite Six Sigma and lean. 3 thoroughly new chapters on ISO 9000 will draw the reader into platforms considering, discourage overdocumentation, and inspire using size to force development. the recent bankruptcy 23 indicates the linkages among ISO 9000, Six Sigma, and excellence awards. This e-book embraces the necessities of caliber administration, provides them in an easy layout, and provides you a feeling of move as you enforce

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Extra resources for Do It Right the Second Time, Second Edition: Benchmarking Best Practices in the Quality Change Process

Sample text

Measurement doesn’t have to be technical or complicated, but it does have to be meaningful to the customer. In a successful organization, measurement involves everyone, not just the technical people. The measurement data are used to find the root cause of problems, and to measure the effectiveness of their solutions. The third element of process improvement, cost of quality, is one of the most powerful tools in your quality toolbox. It is widely misunderstood and is the subject of great controversy.

When this crippled organization, missing critical parts, tried to respond to the customer, its survival only became more threatened. HOW DO WE FIND THIS WASTE? When you want to improve your fitness level, you need a diagnosis that tells you where your weaknesses are located. Your body will speak for itself. Often we assume that the organizational leaders are the brain and that they know all that is happening internally. You need to involve everyone in this diagnosis. indd 12 3/13/09 4:57:56 PM Chapter One: Why Are We Doing This?

Quick fixes 9. Lack of time 10. Lack of process ownership These are in no special order, and priority will differ between companies. It is worth mentioning, though, that poor communication is usually at the top of the list. However, they all lead to wasted time and wasted cost that get in the way of success. Any form of internal waste means that you’re asking the customer to pay for something they don’t want, and that you are paying for something you don’t want. SO HOW MUCH DO WE WASTE? I’ve worked with nearly a hundred organizations in Europe and North America, helping them calculate how much they’ve wasted by not doing it right the first time.

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