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Enterprise Excellence: A Practical Guide to World-Class by Normand L. Frigon

By Normand L. Frigon

"Enterprise Excellence" refers to drawing upon numerous instruments past Six Sigma to enhance a company. Taking a holistic view of product and strategy development, here's a step by step consultant to deploying firm Excellence in a company and integrating the methodologies and instruments for company method development. This leading edge strategy covers all elements of EE and offers sensible purposes acceptable for a number of degrees inside of a company. Its classes practice to a vast variety of readers, from graduate scholars in engineering to marketers in small companies, from administration to workshops and seminars to entrance line supervisors.Content:
Chapter 1 advent (pages 1–19):
Chapter 2 coping with and top company Excellence (pages 20–78):
Chapter three firm Excellence Deployment (pages 79–143):
Chapter four company Excellence Implementation (pages 144–175):
Chapter five hearing the Voice of the client (pages 176–211):
Chapter 6 outline: realizing and figuring out Your methods (pages 212–273):
Chapter 7 degree (pages 274–328):
Chapter eight learn and increase Effectiveness (pages 329–393):
Chapter nine interpreting and bettering potency (pages 394–437):
Chapter 10 keep watch over and non-stop Measurable development (pages 438–453):

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Additional resources for Enterprise Excellence: A Practical Guide to World-Class Competition

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It will provide you with a traceable, auditable method to cascade your management system, ensuring that all documentation is available to each employee. A Documented and Implemented Method for Decision Making The decision-making process is one of the most critical and most ignored in business: How do you make business decisions? What data is needed? What is your decision-making process? A typical decision-making process may comprise the following eight steps: 1. 2. 3. 4. 5. 6. 7. Clearly identify the decision to be made.

As a leader you must be relied on to keep your word in large things and small. This is the quality of character and self-discipline that means others can rely on you. They can rely on your word, your acting with integrity, and your loyalty. They know what you stand for, and they know you will stand up for what you believe in. Keep your word. , be there. If you are committed to meeting a deadline, meet it. If you make a promise, keep it. Dependability is essential if others will follow your leadership.

Integrity requires more than not doing anything that is contrary to your stated values. You must be active and consistently act on your beliefs and values. c02_1 10/09/2008 31 LEADING ENTERPRISE EXCELLENCE 31 Acting in accordance with your values is living with honesty. This means avoiding deceptive communication, either overtly or by omission, and being open and frank about your values. Your values will be evident in the decisions you make and the actions you take. If your decisions or actions are inconsistent with your stated set of values, you will quickly earn a reputation as a fraud.

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