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Quality Control Management

Systematic Process Improvement Using ISO 9001:2000 and by Boris Mutafelija

By Boris Mutafelija

ISO 9001 is understood during the global because the choicest for caliber procedure development, yet caliber assurances specialists also are learning the facility of CMMI (Capability adulthood version Integration). this article explores how those types can be utilized jointly to enhance approach caliber by way of quantum leaps. It exhibits how corporations can streamline their caliber procedure development programmes through capitalizing at the similarities either versions proportion whereas minimizing their alterations. The authors display that organisations can keep useful assets and cash as they increase caliber by way of relocating in the direction of either ISO 9001:2000 and CMMI compliance certification.

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Extra info for Systematic Process Improvement Using ISO 9001:2000 and CMMI(sm)

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Although the CMM for software and a compatible appraisal method existed, organizations were left to themselves to determine the most efficient way to implement process improvements. The CMM itself, by virtue of its five maturity levels, contains a global high-level process improvement strategy. However, guidance is still required to achieve effective and efficient process institutionalization from the tactical point of view. 22 Process Improvement To help resolve this problem, the SEI developed the IDEALSM model as a life-cycle model for software process improvement [9].

Through the years, several authors, such as Deming, Juran, and Ishikawa, promoted it and added tools to help analyze information collected during PDCA execution and further fine-tune the PDCA approach. PDCA is the basis of most process improvement approaches. Dr. Shewhart realized that a systematic approach is needed to successfully solve problems. First, one has to plan the process improvement approach, then perform planned work, check whether the improvements are working, and then act to modify the process based on the lessons learned.

However, many organizations must serve many markets and cannot be limited to a single framework. Overviews of several important and widely used frameworks for process improvement are presented in this section. The overviews are kept brief because detailed discussions are already available in many books and papers. We next discuss these frameworks: • ISO 9001:1994; • CMM-SW; • ISO TR 15504; • EIA/IS-731; • FAA iCMM. 34 Framework Introduction Two of the frameworks, ISO 9001:1994 and CMM-SW, are being superseded by their recent revisions.

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