By M. Zairi (Auth.)
Written for practitioners and scholars with an engineering history, this booklet bridges the distance among their realizing of the concepts of quality controls and the broader definition of TQM that is now approved as a key a part of enterprise philosophy. Analyzes the relevance of overall caliber administration (TQM) to adjustments within the engineering career within the mild of its elevated involvement in corporation practices. It provides a vast photo of TQM and its major elements and explains why it really is regarded as the main thrust for destiny competitiveness
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Extra info for Total Quality Management for Engineers
31This process starts with the customer and ends with the customer as follows: 36 Defining TQM: The philosophy Communication of customer needs + the continuing process to convert needs into products/services + determining how products/services are performing + finding out what new characteristics can increase customer satisfaction. (i) Quality of design: This is the degree of achievement of purpose by the design itself. It starts with market research, sales input analysis and continues to the development of a producthervice concept which would satisfy the customer.
Provided that there is a consistency in deviations, it will be quite possible to make adjustments in the target. Zero Defects does not permit scattered deviations within specifications. Taguchi argues that product robustness comes from having consistent deviation which then makes the task of elimination much easier, Fig. 4. 6 Taguchi's quality imperatives 1 Quality losses result from product failure after sale; product 'robustness' is more a function of product design than on-line control, however stringent, of manufacturingprocesses.
But it is really through his books on Total Quality Control that he became best known. He was the first to argue that quality should be considered at all the various stages of the process and not just within the manufacturing function. Feingenbaum argued that the contribution of the manufacturing function in isolation is not enough for the production of high quality products. He concludes that: 'The underlying principle of the total quality view, and its basic differencefrom all other concepts, is that to provide genuine effectiveness, control must start with identification of customer qualii requirements and end only when the product has been placed in the hands of a customer who remains satisfied.